Well if Acronis True Image codes down deep into machine code to be able to copy partitions quickly then I suppose it's possible to force the hard drive to work harder than it was designed for and who knows about SSD memory, which my new system has. With Acronis True Image, you have the benefit of disk backup and disk cloning tools, including flexible scheduling options, incremental imaging backup, the ability to choose what files and programs are backed up, and a host of choices as to where to store your. Acronis True Image 2018 - ランサムウェアからデータを保護するAIベースのテクノロジーを搭載したAcronis Active Protection 2.0を搭載。また、コンピュータのパフォーマンスを下げることなく継続的にバックグラウンドでバックアップすることも可能になり、アクティブ.
I've spent 2 solid days trying to install my first ever SSD - a Crucial MX500.
No problem installing the hardware into the PC, loads of Youtube videos to follow, but the Acronis software has got me wanting to all but give up. Installed the software no problem, but the ambiguous instructions, where you have to search the internet for answers as you go (exclude content with or without a tick), before finally starting the clone only to have it just sit there for hours on end doing nothing, with only a message that says... preparing and estimating time to completion.
So I gave up after the third attempt and used Macrium Reflect 7, which managed to clone my HDD OS, or so I thought - trying to boot with this SSD just throws up the error 'insert boot media.' The bios sees the drive, which I set as the main boot option, but the PC refuses to boot from it.... and again, no help from Crucial's FAQ pages.
Can anyone help please?
Thanks in advance, Phil
Technical support for OEM versions of True Image, which are built to the specifications of the OEM, are supported by the OEM not Acronis: 2201: Support for OEM Versions of Acronis Products. However, we Acronis users will help whenever we can.
To be of assistance, we need more information: What version and build of Windows are you using (for example Windows 10 Pro 64 build 1909). Also, do you know if the PC boots using BIOS or UEFI, as that may help in finding a solution. If it uses UEFI then the boot device should be set to Windows Boot Manager not to a specified HDD as you would for BIOS (in this context often referred to a legacy mode).
I assume that you removed the old HDD from the PC, if not all sorts of unpredictable issues can arise.
Unfortunately, as you found with Macrium Reflect 7 things can unexpectedly go wrong when cloning. Experienced users of True Image recommend creating a backup of the drive, then recovering to the new drive. However, in your case it seems a little late for that.
If you have a Windows recovery media or the orginal installation media, you could try booting using that media and hopefully that will allow you to fix the problem (cannot give more detailed advice at the moment as it is getting late here in Melbourn Australia.
Philip, further to the questions from Ian, are you able to get back to square one, i.e. put back the original HDD and boot into Windows from this?
If yes, then make a full disk backup of that HDD before you do anything else!
After that point, you really need to share more information with us.
What type of computer are you working with? Desktop/tower or laptop/notebook/tablet?
What version of Windows OS? 10, 8.1, 7, etc?
What type of disk drives here? Are the HDD & SSD of the same type / connection?
Are they 3.5' or 2.5' SATA drives, PCIe card drives? or a mix of types?
How many disk drives are installed in the computer?
How does Windows on this computer boot from the BIOS, is it UEFI/GPT or Legacy/MBR?
If you can get to the Windows desktop, run the command: msinfo32 and look at the value shown in the report for BIOS mode which should tell you what mode is used.
Final question: how are you trying to boot from the cloned SSD (by Macrium)?
Have you removed the original HDD and replace it by the new SSD?
Are you attempting to boot with the SSD connected externally to the computer?
If the latter, then it will never work due to Microsoft restrictions on Windows boot.
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone
MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
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Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!
In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues:
If you are facing another issue with the installation, please follow the instructions below to determine the root cause of the issue and to solve the problem.
Follow step-by-step instructions below to troubleshoot the issue. Complete the prerequisites step before proceeding to the error troubleshooting step.
- Make sure the operating system is supported:
Acronis True Image 2021: Supported Operating Systems
Acronis True Image 2020: Supported Operating Systems
Acronis True Image 2019: Supported Operating Systems
Acronis True Image 2018: Supported Operating Systems
Acronis True Image 2017: Supported Operating Systems
Acronis True Image 2016: Supported Operating Systems
Acronis True Image 2015: Supported Operating Systems
- Make sure your machine meets the hardware requirements:
see Acronis True Image 2021: System requirements
see Acronis True Image 2020: System requirements
see Acronis True Image 2019: System requirements
see Acronis True Image 2018: System requirements
see Acronis True Image 2017: System requirements and supported media
see Acronis True Image 2016: System requirements and supported media
see Acronis True Image 2015: System requirements and supported media
- Temporarily turn off your antivirus and antimalware applications.
Follow the correct installation procedure depending on your installation method:
- Acronis True Image 2021: How to install
Acronis True Image 2020: How to install
Acronis True Image 2019: How to install
Acronis True Image 2018: How to install
Acronis True Image 2017: Installation
Acronis True Image 2016: Installation
Acronis True Image 2015: Installation
Each time you start the program, Acronis True Image checks whether a new version of the software is available on the Acronis website. If so, the software provides a link for downloading a setup program of the new version.
To check for updates manually, start the program and then click Account (or Help in older versions) > Check for updates. Here you can also disable the automatic checks for updates.
To update Acronis True Image:
- Run the setup program of the updated version of Acronis True Image.
- Click Update.
- If prompted, specify the license keys.
- Follow the on-screen instructions.
Follow these instructions to uninstall Acronis True Image:
- Select Start -> Settings -> Control panel -> Add or remove programs -> select Acronis True Image -> Remove. Then follow the instructions on the screen.
- If you use Windows 7, select Start -> Control Panel -> Uninstall a program -> Acronis True Image -> Uninstall. Then follow the instructions on the screen. You may have to reboot your computer afterwards to complete the task.
- If you use Windows 8, click the Settings icon, then select Control Panel -> Uninstall a program -> Acronis True Image -> Uninstall.
- If you use Windows 10, click Start and select Control Panel -> Programs and Features -> Acronis True Image -> Uninstall.
- If you used the Acronis Secure Zone, Acronis Nonstop Backup or Acronis Extended Capacity Manager, select in the window that appears what to do with the zone, Nonstop Backup storages or extended capacity disks. Then click Next to proceed with the uninstallation procedure.
If uninstallation fails, you can use Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
If all steps above have been executed and the issue still persists, go to the error troubleshooting step.
Issue types by root causes and troubleshooting step
If installation of Acronis True Image fails, it will automatically offer you to view the MSI log (see Creating an MS Installer Log of Acronis Software). Based on the information in the error message, the MSI Log and Windows Event Logs you can determine the root cause of the problem. Generally installation errors can be divided into the following categories:
- Installation from the standard installer (.exe file) hangs at some step and installation cannot be completed
- Insufficient resources to proceed with the operation
- Another software blocks operation
- Another msiexec.exe operation is not completed
- Installation hangs on resolving system paths (i.e. access is denied)
- System drivers cannot be installed
- Older Acronis files cannot be replaced
- Issue in the installer
- Disable antivirus software, firewall and all other security software which could block the installation, see .
- Using Task Manager (Start -> Run -> taskmgr -> Processes -> Show processes from all users, review the list or currently running processes) make sure that no other msiexec.exe operation is running at the same time. If it is the case, wait for it's completion or stop the process manually to proceed with Acronis installation.
- Check in the %TEMP% folder for the recent installation log. If installation log shows there are some problems with SnapAPI drivers, please try to remove/install it manually (see 1620: Removing Acronis SnapAPI Drivers); contact Acronis Support to get actuall installation files if the issues is related to other Acronis drivers.
- Lockup issues can be caused by corrupt installer, hence make sure you downloaded the file completely and checked MD5 check sum.
- Generally, how to proceed with lockup issues, see in 45992: Acronis Software: Troubleshooting Application Lockups.
- If files of an older Acronis version cannot be removed correctly, use the Cleanup Utility.
Components missing after installation
- Installed Acronis product cannot be launched
- Product startup icon is missing
- Acronis Windows services missing or cannot start
- Installation is corrupt
- Some installation or configuration issue
- Antivirus software blocked some components
- It is possible that installation completed with errors, in this case try to repair installation or install from scratch.
- If product startup icon is missing and product cannot be launched, try to repair installation or install from scratch.
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Rollback on initial installation
- Installation of Acronis product ends with rollback on initial attempt to install Acronis on a machine
- Software/hardware drivers incompatibility
- Installation is blocked by antivirus software, firewall etc.
- License issues
- Issues with components dependencies and other (Acronis) products
- User-related issues (insufficient rights, incorrect credentials etc.)
- Check if there are any installation related error messages in the Windows event logs
- Make exclusions to the antivirus software as described in .
Rollback on UpdateUpgrade installation
- Installation fails over already used (or not completely uninstalled) Acronis version with rollback
- Previous version installed incorrectly
- Previous version uninstalled incorrectly
- Upgrade over a very old version (older drivers or registry entries cannot be removed automatically, cleanup tool does not help)
- Operating system issues (Microsoft libraries missing or corrupt etc.)
- User-related issues (insufficient rights, incorrect credentials etc.)
- Try to repair previous version using Acronis installer and reinstall update/upgrade.
- Try to remove previous version using using standard procedure or Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
- The best way to resolve Windows issues is to reinstall operating system, but check Acronis and Microsoft support first, if there any known related issues with solutions.
Installation fails with error
- Installation fails with an error message displayed.
- Acronis Services cannot be registered properly during installation
- The Windows Installer process has insufficient contiguous virtual memory to verify that the .msi package or the .msp package is correctly signed.
- An issue with your Windows operating system which is unable to install the redistributable components of C Runtime. For example, installation of Microsoft Visual C++ 2008 Redistributable Package (or similar) will fail in the same way.
- During the installation, the Acronis Services have not been started/stopped in a timely fashion by the operating system.
- Check the quick solutions section.
- Proceed to collect information step.
- Uninstallation of Acronis True Image fails
- Failure on removing drivers, folders, files etc.
- Failure on unregistering modules
- Previous installation corrupt
- Installation package missing in operating system
- Access denied issues
- Try to uninstall everything from Acronis using Control panel in Windows.
- Use Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
If the issue still persists, go to the collect information step and contact Acronis Customer Central.
Unsupported Operating System
- Installation fails with error 'Operating system is not supported'
- Acronis does not work properly after installation
- Wrong product purchased.
- Wrong installer downloaded.
- Operating system is not supported at all by the selected product.
- Make sure Acronis True Image supports your operating system. Check product documentation.
- Download the latest build from your account on Acronis website. See Downloading the Latest Build of Acronis Software.
If the issue still persists, go to the collect information step and contact Acronis Customer Central.
Application crashes during (un)installation
- .exe installer or msiexec.exe crash during installation
- Installer is broken
- Antivirus software blocks installation
- Operating system is not supported
- Issue in the product
- Make sure MD5 check sum of the installer is correct.
- Disable Firewall and Antivirus:
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
- Make sure the OS is supported.
- Extract installation files and try to install Acronis True Image from the MSI package.
- See this article to learn more about crashes: 45631: Acronis Software: Troubleshooting Application Crashes
Operating system crashes during (un)installation
- BSOD during (un)installation or machine reboots without visible BSOD
- Installing product on an unsupported operating system
- Operating system issues
- File system issues
- Hardware issues
- Driver incompatibility
- Make sure the operating system is supported.
- Install all Windows updates and patches.
- Check your machine for hardware, disk and file system issues using chhdsk /f /r command. In case some disk or file system errors cannot be fixed we cannot guarantee successful installation.
- If installation fails on installing any Acronis driver module, using newer driver version can be helpful, contact Acronis Customer central with reference to this article.
- Check if there is a known issue for the exact error code of BSOD. Check Acronis Knowledge Base, Microsoft Technet and other resources.
- Installation runs too slow
- Poor system resources or too much other processes on the machine are running at the same time
- A step in the installation proceeds is too slow (issue in the product)
Software Acronis True Image Wd Edition
- Stop all unneeded processes on your machine.
- Check hardware for disk issues.
- Using task manager make sure that only one installation process is running (Start -> Run -> taskmgr -> Processes -> Show processes from all users, review the list or currently running processes, msiexec.exe started under admin).
- Start installation again.
General troubleshooting steps
Go to Start -> Run -> eventvwr.msc. Navigate to Windows Logs and check Application and System sections for error messages related to the installation procedure. Search for solution in Microsoft Support articles.
Go to known issues part and check for known solutions. If issue is not listed in known issues and persists, proceed to the next step.
Check the MSI log for known issues. See Analyzing Installation Logs of Acronis Products Based on MSI Technology.
Collect Process Monitor Log and try to identify what is causing the installation error or problematic behavior.
If you cannot find a solution in KB articles and it is an installation over an older Acronis version, use Cleanup Utility in order to remove the previous version. Create Acronis bootable media and do a system backup before cleaning up (to make sure the system can be restored if something goes wrong) manually or using the Cleanup Utility.
Collect following information and contact Acronis Customer Central.
MSI Log and System report is mandatory on all installations occasions.
Alternatively check that installation log is included in the system report collected by the AcronisInfo Utility in the previous step.
Software Acronis True Image Wd
Process Monitor Log
If the installation freezes, does not continue for a long time or it is not clear what is causing an error, collect Process Monitor log.
Installation can hang. In this case a dump of msiexec.exe must be created (if there are several processes with this name in task manager, every one of them should be dumped; it is preferable that a ProcDump utility is used to create the dump: see Creating Process Dumps with ProcDump).
If the installation leads to a complete system crash (reboot or BSOD) of system lockup, please collect full memory dump as described in Creating Windows Memory Dumps
Collect information with AcronisInfo Utility.
Acronis True Image Free
Wd Acronis True Image Wd Software
Usually issues during installation are caused by specific sequence of installed versions on your machine. If possible always provide information about previous versions.